|
|
|
Question 1
|
| Very Satisfied (%) | | Satisfied (%) | | Not Satisfied or Dissatisfied (%) | | Dissatisfied (%) |
|
|
How satisfied were you that your booking was easy to make?
|
| Very Satisfied |
66383 |
| Satisfied |
2433 |
| Not Satisfied or Dissatisfied |
2062 |
| Dissatisfied |
3 |
| Total Passengers Questioned |
70881 |
| Question 2 |
| Very Satisfied (%) | | Satisfied (%) | | Not Satisfied or Dissatisfied (%) | | Dissatisfied (%) |
|
| How satisfied were you with the choice of car parks you were offered at the time of booking? |
| Very Satisfied |
57271 |
| Satisfied |
10262 |
| Not Satisfied or Dissatisfied |
3346 |
| Dissatisfied |
2 |
| Total Passengers Questioned |
70881 |
| Question 3 |
| Very Satisfied (%) | | Satisfied (%) | | Not Satisfied or Dissatisfied (%) | | Dissatisfied (%) |
|
| How satisfied were you with the ease of locating the car park with the directions provided? |
| Very Satisfied |
63670 |
| Satisfied |
3509 |
| Not Satisfied or Dissatisfied |
3700 |
| Dissatisfied |
2 |
| Total Passengers Questioned |
70881 |
| Question 4 |
| Very Satisfied (%) | | Satisfied (%) | | Not Satisfied or Dissatisfied (%) | | Dissatisfied (%) |
|
| How satisfied were you with the location of the car park in relation to the airport?
|
| Very Satisfied
| 56568 |
| Satisfied
| 10965 |
| Not Satisfied or Dissatisfied
| 3346 |
| Dissatisfied
| 2 |
| Total Passengers Questioned
| 70881 |
| Question 5
|
| Very Satisfied (%) | | Satisfied (%) | | Not Satisfied or Dissatisfied (%) | | Dissatisfied (%) |
|
| How satisfied were you with the arrival process at the car park?
|
| Very Satisfied
| 60839 |
| Satisfied
| 7407 |
| Not Satisfied or Dissatisfied
| 2632 |
| Dissatisfied
| 3 |
| Total Passengers Questioned
| 70881 |
| Question 6
|
| Very Satisfied (%) | | Satisfied (%) | | Not Satisfied or Dissatisfied (%) | | Dissatisfied (%) |
|
| How satisfied were you with the speed of transfer to the airport?
|
| Very Satisfied
| 55654 |
| Satisfied
| 11670 |
| Not Satisfied or Dissatisfied
| 3555 |
| Dissatisfied
| 2 |
| Total Passengers Questioned
| 70881 |
| Question 7
|
| Very Satisfied (%) | | Satisfied (%) | | Not Satisfied or Dissatisfied (%) | | Dissatisfied (%) |
|
| How satisfied were you with the waiting time for the return transfer?
|
| Very Satisfied
| 65093 |
| Satisfied
| 2087 |
| Not Satisfied or Dissatisfied
| 3698 |
| Dissatisfied
| 3 |
| Total Passengers Questioned
| 70881 |
| Question 8
|
| Very Satisfied (%) | | Satisfied (%) | | Not Satisfied or Dissatisfied (%) | | Dissatisfied (%) |
|
| How satisfied were you with the car collection and exit process at the car park?
|
| Very Satisfied
| 60554 |
| Satisfied
| 8403 |
| Not Satisfied or Dissatisfied
| 1922 |
| Dissatisfied
| 2 |
| Total Passengers Questioned
| 70881 |
| Question 9
|
| Very Satisfied (%) | | Satisfied (%) | | Not Satisfied or Dissatisfied (%) | | Dissatisfied (%) |
|
| How satisfied were you with the overall level of service provided at the car park?
|
| Very Satisfied
| 61328 |
| Satisfied
| 6847 |
| Not Satisfied or Dissatisfied
| 2704 |
| Dissatisfied
| 2 |
| Total Passengers Questioned
| 70881 |
| Question 10
|
| Very Satisfied (%) | | Satisfied (%) | | Not Satisfied or Dissatisfied (%) | | Dissatisfied (%) |
|
| How satisfied were you with the overall security at the car park?
|
| Very Satisfied
| 61533 |
| Satisfied
| 5283 |
| Not Satisfied or Dissatisfied
| 4062 |
| Dissatisfied
| 3 |
| Total Passengers Questioned
| 70881 |
| Question 11
|
| Very Good Value (%) | | Good Value (%) | | Average Value (%) | | Poor Value (%) |
|
| Considering the price you paid for parking at this car park, how would you rate the overall value of the service provided at this car park?
|
| Very Good Value | 60107 |
| Good Value
| 8128 |
| Average Value
| 2644 |
| Poor Value
| 2 |
| Total Passengers Questioned
| 70881 |
| Question 12
|
| Very Likely (%) | | Likely (%) | | Neither Likely nor Unlikely (%) | | Unlikely (%) |
|
| Please rate the likelihood of booking this car park again in the future.
|
| Very Likely
| 62828 |
| Likely
| 6054 |
| Neither Likely nor Unlikely
| 1997 |
| Unlikely
| 2 |
| Total Passengers Questioned
| 70881 |
| Question 13
|
| Yes (%) | | No (%) | | Do not know (%) |
|
| Do you think that pre-booking your airport parking represents significant savings?
|
| Yes
| 61494 |
| No
| 7607 |
| Don't Know
| 1778 |
| Total Passengers Questioned
| 70881 |
| Question 14
|
| Cost Savings (%) | | Peace of Mind (%) | | Advance Payment (%) | | Wider Choice (%) |
|
| What do you think is the main advantage of pre-booking your airport parking?
|
| Cost Savings
| 56824 |
|
Peace of Mind
| 11210 |
| Advance Payment
| 2844 |
| Wider Choice
| 3 |
| Total Passengers Questioned
| 70881 |
contact
Gatwick Airport
